Privacy Policy

Information We Collect

When you shop with us, we collect your name, email, shipping address, and payment details (processed securely via Stripe — we never store card numbers). We also collect browsing data such as IP address, browser type, and pages visited to improve your experience.

How We Use Your Information

• Process and fulfil your orders
• Send order confirmations and shipping updates
• Respond to customer service enquiries
• Improve our website and personalise your experience
• Send promotional emails (you can unsubscribe at any time)

Data Sharing

We never sell your personal data. We share information only with trusted service providers (shipping couriers, payment processors, email platforms) strictly to fulfil your order. All partners are GDPR-compliant.

Your Rights

You have the right to access, correct, or delete your personal data at any time. To exercise these rights, email us at support@shansy.shop. We will respond within 30 days.

Shipping Policy

Order Processing

All orders are processed within 1–3 business days (Monday–Friday, excluding public holidays). Orders placed on weekends or holidays will begin processing the next business day. You will receive a confirmation email with tracking details once your order has shipped.

Delivery Timeframes

• United Kingdom: 3–7 business days
• Europe: 7–12 business days
• United States & Canada: 7–14 business days
• Rest of World: 10–20 business days

Delivery estimates are approximate and may be affected by customs, carrier delays, or peak periods.

Shipping Costs

• Free standard shipping on all orders over £50
• Standard shipping (under £50): £3.99
• Express shipping (where available): £7.99
• International shipping: calculated at checkout

Returns & Refunds

Return Window

We accept returns within 30 days of delivery. Items must be unused, unworn, in original condition, and in original packaging. Sale items and personalised products are non-returnable unless defective.

How to Return

1. Email support@shansy.shop with your order number and reason for return
2. We will send you a return authorisation and instructions within 2 business days
3. Pack items securely and ship using a tracked service
4. Once received and inspected, your refund will be processed within 5–7 business days

Refund Policy

Approved refunds are issued to your original payment method within 5–7 business days. Original shipping costs are non-refundable unless the return is due to our error (wrong item, defective product). Return shipping costs are the customer’s responsibility unless the item is defective.

Damaged or Wrong Items

If you receive a damaged, defective, or incorrect item, contact us within 7 days of delivery with photos. We will arrange a free replacement or full refund at no extra cost to you.