Frequently Asked Questions
🚚 Shipping
How long does shipping take?
We ship worldwide! Standard delivery typically takes 7–15 business days. Express options may be available at checkout.
Is shipping free?
Yes! Free worldwide shipping on all orders — no minimum spend required.
Can I track my order?
Absolutely. You’ll receive a tracking number by email once dispatched.
↩ Returns & Refunds
What is your returns policy?
30-day hassle-free returns. Contact us within 30 days of delivery and we’ll make it right.
How do I start a return?
Reach out via our Contact page with your order number and we’ll guide you through.
💳 Payments
What payment methods do you accept?
All major credit/debit cards (Visa, Mastercard, Amex) and PayPal. All transactions are SSL encrypted.
Is it safe to pay on Shansy?
100%. Your financial details are never stored on our servers.
📦 Orders
Can I change or cancel my order?
Within 24 hours of placing it. Contact us quickly and we’ll do our best.
My item arrived damaged — what do I do?
Contact us within 7 days with a photo and we’ll send a replacement or full refund immediately.
🛍️ Products
What types of products do you sell?
Fashion, accessories, homewares and more. Browse our full shop to discover what’s new.
Still have a question?
Get in touch — we respond within 24 hours.