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We're a small team and we read every message. Expect a reply within one business day.
Have a question about sizing, an order, or just want to say hello? Fill out the form below and we'll get back to you shortly.
Our customer care team is based in Melbourne and available Monday to Friday, 9 am to 5 pm AEST. Whether you have a question about sizing, need help tracking your order, or want advice on our current collection, we are always happy to assist. Most queries are answered within one business day.
Changed your mind about a purchase? We offer free returns within 30 days of delivery — items must be unworn with tags attached. International customers can return items within 30 days too — simply email us and we will arrange everything. Refunds are processed within 3 business days of receiving your return and typically appear in your account within 5–10 days.
For editorial features, brand partnerships and wholesale enquiries please reach out to our press team at press@shansy.shop. We welcome collaborations that align with our values of quality, sustainability and modern femininity. Please include a brief introduction and your proposal in your first message.
Not sure which size to choose? Our size guide covers measurements for every garment in the collection, and our customer care team can give personal advice based on your measurements and preferred fit. We know that buying clothing online can be difficult, which is why we make returns as easy as possible — but we would rather help you get it right first time.
Browse our help centre — most questions are answered there instantly.
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