Privacy Policy

1. Who we are

Shansy ("we", "us") is an online women's clothing retailer based in Melbourne, Australia. We operate the website shansy.shop and related services, and we handle personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

We are the data controller for personal information collected through our website. If you have any questions about how we handle your data, contact our privacy team at privacy@shansy.shop.

2. What we collect

Information you provide

This includes:

• Name, email address, delivery address, and phone number when you place an order or create an account
• Payment card details — these are processed securely by our payment provider and never stored on our servers
• Communications you send us via email, contact forms, or live chat
• Preferences and wishlist items you save to your account

Data we collect automatically

We also collect information automatically when you visit our website, including your IP address, browser type, pages viewed, and time spent on each page. This is collected via cookies and similar technologies.

3. How we use it

Purposes of processing

We use your personal information to:

• Process and fulfil your orders, including sending order confirmation and shipping notifications
• Manage your account and provide customer support
• Send you marketing emails if you have opted in — you can unsubscribe at any time
• Improve our website and product offering based on how customers interact with our site
• Comply with legal obligations, including fraud prevention and tax requirements

Legal basis

Our lawful basis for processing your data is: contract performance (for order fulfilment), legitimate interests (for site analytics and fraud prevention), and consent (for marketing communications).

4. Cookies

We use cookies to keep your shopping bag intact across sessions, remember your preferences, and understand how visitors use our site. We use both essential cookies (required for the site to function) and analytics cookies (used to improve our service).

You can manage your cookie preferences at any time via your browser settings. Blocking essential cookies may prevent parts of the site from working correctly.

5. Sharing data

Our trusted partners

We do not sell your personal data. We share it only with trusted third parties necessary to operate our service, including:

• Delivery partners (Australia Post, DHL and other carriers) to fulfil your shipments
• Payment processors (Stripe) to handle transactions securely
• Analytics providers (privacy-first analytics only) to understand site usage
• Email service providers to send transactional and marketing emails

All third parties are required to handle your data in accordance with applicable privacy law and our data processing agreements.

6. Your rights

Under the Privacy Act 1988 and the Australian Privacy Principles, you have the right to access and correct the personal information we hold about you, and you may ask us to delete it or to stop using it for marketing at any time. If you are visiting from the EU or UK, you retain your rights under the GDPR — including access, correction, deletion, data portability and the right to complain to your local data protection authority.

To exercise any of these rights, email us at privacy@shansy.shop. We will respond within 30 days. Australian users may also lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

7. Security

We use SSL/TLS encryption on all pages, store passwords using strong one-way hashing, and limit access to personal data to staff who need it to perform their role. Payment data is handled exclusively by our PCI-DSS compliant payment processor.

We retain your data for as long as your account is active or as required by law (typically 7 years for financial records). You may request deletion of your account and associated data at any time.

8. Contact

For any privacy-related questions or requests, contact us at privacy@shansy.shop. Shansy is based in Melbourne, Australia.

This policy was last updated on 11 June 2026. We will notify you of any significant changes via email or a prominent notice on our website.