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These terms and conditions govern your use of the Shansy website (shansy.shop) and any purchase you make from us. By placing an order, you confirm that you are at least 18 years old and that you accept these terms in full.
Shansy B.V. is a private limited company registered in the Netherlands (KvK: 12345678). Our registered address is Herengracht 182, 1016 BS Amsterdam. VAT number: NL123456789B01.
All prices are displayed in Australian Dollars (AUD) and include VAT where applicable. We reserve the right to change prices at any time, but the price charged to you will be the price displayed at the time you placed your order.
A contract between you and Shansy is formed only once we send you an order confirmation email. We reserve the right to cancel orders in cases of pricing error, stock unavailability, or suspected fraudulent activity — and will provide a full refund in such circumstances.
Promotional codes are subject to their own terms, are one use per customer, and cannot be combined with other offers unless stated.
We aim to dispatch orders within 1–2 business days. Delivery timescales are estimates and not guarantees. Shansy is not liable for delays caused by couriers, customs, or events outside our control.
Risk in goods passes to you upon delivery. Title in the goods passes to you once we have received full payment. International orders may be subject to import duties and taxes which are the buyer's responsibility.
You have the right to cancel your order within 14 days of receipt without giving any reason, in accordance with the Consumer Rights Directive. Items must be returned in their original condition, unworn and with tags attached.
We extend this to 30 days as a goodwill policy. Refunds are processed within 14 days of receiving the returned goods, to your original payment method. Outbound shipping costs are refunded only if an item is faulty or incorrectly sent.
Sale items are eligible for exchange or store credit only, unless faulty.
All content on this website — including text, images, logos, design, and code — is the property of Shansy B.V. and is protected by copyright and intellectual property law. You may not reproduce, distribute, or use our content without prior written permission.
Shansy® is a registered trademark. Unauthorised use is prohibited.
To the fullest extent permitted by law, Shansy B.V. is not liable for any indirect, incidental, or consequential damages arising from your use of this website or your purchase of our products. Our total liability shall not exceed the value of the order in question.
Nothing in these terms limits or excludes our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded by law.
These terms are governed by and construed in accordance with the laws of the Netherlands. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts of Amsterdam, without prejudice to your rights as a consumer under your local law.
If you have a complaint, please contact us first — we resolve the vast majority of issues quickly and amicably.