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Enter your order number and email address below to see the latest status of your delivery.
Standard UK delivery takes 3–5 working days from the date your order is dispatched. Express next-day delivery is available at checkout for orders placed before 2 pm. Once your parcel leaves our warehouse you will receive an email with your tracking reference. International orders to Europe typically arrive within 5–8 working days; worldwide delivery takes 7–14 days depending on your destination and local customs clearance times.
If your order number is not found, please double-check the confirmation email we sent at the time of purchase. Tracking information can take up to 24 hours to appear after dispatch. If you still cannot locate your order after 48 hours, our team is happy to help — please visit the contact page and we will investigate right away.
If your order has arrived and something is not quite right — wrong size, damaged in transit or simply not what you expected — please contact us within 30 days of delivery. We offer free returns on all UK orders. Log into your Shansy account to generate a prepaid returns label instantly. Once we receive your parcel, refunds are processed within 3–5 working days back to your original payment method.