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Standard delivery takes 3–5 business days across the UK and EU. Express delivery (1–2 business days) and Next Day options are available at checkout. International orders typically arrive within 5–10 business days depending on your location.

Yes — all UK and EU orders over $150 qualify for free standard delivery. Orders under $150 are charged $4.95 for standard shipping. Express and Next Day options are always available at an additional cost.

We ship to 42 countries worldwide. International shipping rates are calculated at checkout based on your location and chosen delivery speed. Please note that international orders may be subject to import duties or taxes levied by your local customs authority — these are the responsibility of the recipient.

If your order hasn't been dispatched yet, contact us as quickly as possible and we'll do our best to update your address. Once an order has been handed to the carrier, we're unfortunately unable to make changes.

We offer free returns within 30 days of delivery on all orders. Items must be unworn, unwashed, and in their original packaging with tags attached. Sale items can be exchanged but not refunded unless faulty.

Once we receive your return, we aim to process it within 3 business days. Your refund will then appear in your account within 5–10 business days depending on your bank or card provider. You'll receive an email confirmation once the refund has been issued.

Absolutely. When initiating your return, select "Exchange" and choose your preferred size or colour. We'll ship the replacement as soon as your return arrives, subject to availability. Exchanges are always free.

Visit our full size guide to see detailed measurements for every category. We recommend measuring yourself in your underwear with a soft tape measure and comparing to our size charts. If you're between sizes, we generally recommend sizing up for a more relaxed fit.

Most Shansy pieces are designed with a relaxed, slightly oversized silhouette, which is intentional to our aesthetic. Individual product pages include specific fit notes. If you're unsure, our team is happy to advise — just drop us a message via the contact page.

Natural fibres like linen, silk, and wool can shrink slightly if not cared for correctly. Our size charts account for a small amount of pre-wash shrinkage, but we always recommend following the care label on each garment. Cold machine wash or hand wash is usually best.

We process orders quickly so there's only a short window to make changes. If you need to cancel or amend your order, contact us immediately quoting your order number. If the order has already been dispatched, you'll need to return it once received.

Check your spam or junk folder first — confirmation emails occasionally get filtered. If it's not there after 15 minutes, contact us with the email address used at checkout and we'll resend it.

No — you can checkout as a guest. However, creating a Shansy account lets you track orders, manage returns, save your addresses, and receive early access to new arrivals and private sales.

We accept Visa, Mastercard, American Express, PayPal, Apple Pay, and Google Pay. All transactions are processed securely over SSL with 256-bit encryption. Your card details are never stored on our servers.

Completely. All payments are handled by our PCI-DSS compliant payment provider. We use industry-standard SSL/TLS encryption on every page. Shansy never has access to your full card details.

We currently do not offer buy now, pay later options, but we're working on introducing Klarna for eligible orders in the near future. Sign up to our newsletter to be the first to know.

Linen is best washed at 30°C on a gentle cycle. Turn the garment inside out to preserve the colour. Avoid tumble drying — instead, hang or lay flat to dry. Linen softens beautifully with each wash and develops character over time. Iron while slightly damp for the smoothest finish.

Silk and delicate blends should be hand washed in cold water with a specialist gentle detergent, or dry cleaned. Never wring or twist silk — instead, gently press out excess water in a clean towel and hang to dry away from direct sunlight. Store flat or loosely folded to avoid creasing.

Hand wash wool and knitwear in cold water with a wool-specific detergent, or use a machine's wool/delicate programme. Never hang knitwear — it will stretch. Lay flat on a clean towel to dry in its natural shape. Store folded (never on a hanger) and use cedar blocks to deter moths.